Are you a foreigner dreaming of working in a stunning country like New Zealand? Do you want a high-paying, stable job that offers growth and work-life balance?
If so, you’re in the right place. In this article, we’ll explore one of the most in-demand, high-paying roles in New Zealand for foreigners in 2026 — Customer Enquiries Assistant, paying up to $30.99 per hour.
Whether you’re a student, skilled migrant, or someone exploring remote opportunities, this role could be your ticket to a better future in one of the world’s most livable countries.
Why New Zealand?
New Zealand is globally known for its:
- High quality of life
- Scenic landscapes
- Progressive labor laws
- Low crime rates
- Welcoming immigration policies
In recent years, New Zealand’s economy has seen steady growth, especially in sectors like customer service, technology, healthcare, and tourism. The country faces a talent shortage, creating opportunities for international professionals.
What is a Customer Enquiries Assistant?
A Customer Enquiries Assistant is a professional who handles incoming inquiries, provides information, and resolves customer concerns across various channels — including email, phone, live chat, or in person.
This role is essential for businesses that prioritize customer experience, such as:
- Telecommunications
- Online Retail
- Banking and Finance
- Healthcare Services
- Travel and Tourism
Job Responsibilities
As a Customer Enquiries Assistant in New Zealand, your daily tasks may include:
- Answering customer queries via phone, email, or chat
- Providing product and service information
- Troubleshooting and resolving issues
- Logging customer interactions in CRM tools
- Coordinating with internal departments
- Ensuring customer satisfaction and follow-up
Skills and Qualifications
Most employers in New Zealand look for these key skills:
- Excellent communication skills (English proficiency mandatory)
- Problem-solving ability
- Empathy and patience
- Basic computer literacy
- CRM software familiarity (Salesforce, Zendesk, etc.)
While a formal qualification is not always required, a certificate or diploma in Business Administration, Customer Service, or Communication is a plus.
Who Can Apply?
Foreigners with the following profiles are highly encouraged to apply:
- International students with part-time work rights
- Skilled migrant visa holders
- Working holiday visa participants
- Residents and permanent residents
- Non-residents with job offers and employer sponsorship
Salary Expectations
The average hourly wage for Customer Enquiries Assistants in New Zealand ranges from NZD $25 to $30.99, depending on experience and location.
Let’s break it down:
| Experience Level | Hourly Rate (NZD) |
|---|---|
| Entry-Level | $24.00 – $26.50 |
| Mid-Level | $27.50 – $29.50 |
| Experienced/Senior | $30.99+ |
Pro Tip: Roles in major cities like Auckland, Wellington, and Christchurch tend to offer higher salaries due to demand and living costs.
Jobs
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These keywords are known to attract premium AdSense ads from:
- Recruitment agencies
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- Online education platforms
- Job boards like SEEK, Indeed, and LinkedIn
Work Visa and Immigration Support
The New Zealand government offers several pathways for foreigners seeking employment:
1. Accredited Employer Work Visa (AEWV)
This is the most common route. If an employer is accredited, they can sponsor your visa.
2. Working Holiday Visa
Available to people aged 18–30 from eligible countries. You can work in customer service roles under this visa.
3. Skilled Migrant Category
If your experience and qualifications match New Zealand’s skill shortage list, you can apply for residency.
4. Open Work Visas for Partners
If your spouse or partner is a resident, you may be eligible for an open work visa.
Remote and Hybrid Opportunities
- Work remotely from home
- Apply for part-time or full-time remote jobs
- Choose flexible hours
This is a huge benefit for students or parents looking to balance work and life.
How to Apply
Top Job Portals in New Zealand:
- SEEK.co.nz
- TradeMe Jobs
- Indeed New Zealand
- LinkedIn Jobs
Recruitment Agencies:
- Randstad New Zealand
- Hays Recruitment NZ
- Adecco NZ
- Madison Recruitment
Tips for Success:
- Tailor your CV to match the job description
- Include a cover letter
- Highlight language skills and customer service experience
- Emphasize your visa status and availability
Benefits of Working as a Customer Enquiries Assistant in NZ
- Hourly Pay of $30.99+
- Flexible schedules
- Remote work opportunities
- Career growth pathways into team leads, supervisors, or corporate roles
- Work-life balance
- Friendly and diverse work culture
Career Growth & Future Outlook
Customer service is no longer a “dead-end job.” Many professionals use it as a stepping stone to grow into roles such as:
- Customer Experience Manager
- Operations Coordinator
- Sales Executive
- Product Support Specialist
- Team Leader or Supervisor
With experience, you can move into management roles or shift into related fields like human resources, sales, or business development.
FAQs
General Job Information
- What is the role of a Customer Enquiries Assistant?
- The role involves handling customer queries, providing information, and ensuring customer satisfaction.
- Is this position suitable for foreigners?
- Yes, this position is open to foreigners who meet the eligibility criteria.
- What are the qualifications needed for this job?
- A high school diploma; customer service experience is preferred.
- Do I need a work visa to apply?
- Yes, foreign applicants must have a valid work visa.
- Are there opportunities for growth in this position?
- Yes, many companies offer advancement opportunities for dedicated employees.
Salary and Benefits
- What is the hourly pay for this position?
- The pay rate is $30.99 per hour.
- Are there any additional benefits?
- Benefits may include health insurance, overtime pay, and employee discounts.
- Is there a probation period for this job?
- Yes, typically there is a probation period of 3–6 months.
- How are wages paid?
- Wages are usually paid on a bi-weekly or monthly basis.
- Is there an opportunity for bonuses?
- Some employers offer performance-based bonuses.
Work Environment
- Where will I be working?
- Positions are typically in call centers or office environments.
- Will I work remotely or in the office?
- This may vary; some positions may offer remote work options.
- What are the working hours?
- Standard working hours may range between 8 AM to 6 PM, Monday to Friday.
- Is overtime available?
- Overtime may be available depending on the business needs.
- How is the team structure organized?
- You will likely be part of a customer service team, working alongside other assistants and supervisors.
Application Process
- How can I apply for this position?
- Applications can typically be submitted online through the company’s careers page.
- What documents do I need to submit?
- Generally, a resume and a cover letter are required.
- Is there an application deadline?
- Deadlines vary by company, so check the job listing.
- How long does the hiring process take?
- The hiring process can take a few weeks to several months.
- Will I have to attend an interview?
- Yes, most employers require an interview as part of the selection process.
Skills and Experience
- What skills are important for this role?
- Strong communication skills, problem-solving abilities, and patience are crucial.
- Do I need previous customer service experience?
- While experience is preferred, it is not always required for entry-level positions.
- Is training provided for new hires?
- Yes, most companies provide training for new employees.
- What language skills are needed?
- Proficiency in English is typically required; additional languages are a plus.
- How do I improve my customer service skills?
- Consider online courses, workshops, or hands-on experience to build your skills.
Legal and Visa Information
- What type of visa do I need to work in New Zealand?
- A relevant work visa is required, such as the Essential Skills Work Visa.
- Can I apply for permanent residency after this job?
- Yes, working in New Zealand can lead to eligibility for residency.
- What is the minimum age to work in this position?
- The minimum age is typically 18 years.
- Are there specific visas for customers service roles?
- Some visas are tailored for skilled workers in essential roles.
- Can my family join me in New Zealand?
- Yes, under certain visa categories, family members may be able to join you.
Cultural and Social Aspects
- Is it easy for foreigners to adapt to living in New Zealand?
- Many find New Zealand welcoming, but cultural adjustment varies by individual.
- What is the cost of living in New Zealand?
- The cost can vary widely by region; cities like Auckland are generally more expensive.
- Are there social groups for foreigners?
- Yes, many cities have expat communities and social groups.
- What cultural differences should I expect?
- There may be differences in communication styles and business etiquette.
- Is there a high demand for customer service jobs in New Zealand?
- Yes, there is often high demand for skilled customer service representatives.
Relocation and Settling
- What is the process of relocating to New Zealand?
- It involves obtaining a visa, finding accommodation, and adjusting to local customs.
- Are there services that help foreigners settle in?
- Yes, many relocation services assist with housing, job placement, and integration.
- How do I find housing in New Zealand?
- Online platforms, real estate agents, and local classifieds are common resources.
- Is public transportation reliable in New Zealand?
- Yes, public transport varies by city, but most urban areas are accessible.
- What should I know about health insurance in New Zealand?
- It’s advisable to have health insurance, especially as a foreigner.
Miscellaneous
- Can I switch jobs while on a work visa?
- Yes, but you may need to apply for a new visa if your job changes.
- What happens if I lose my job?
- You may have limited time to find a new job or change your visa status.
- Are there any networking events for job seekers?
- Yes, numerous professional networking events happen regularly.
- What are the most common challenges for foreign workers?
- Cultural adjustments and navigating the job market can be challenging.
- Can I work part-time while studying?
- Yes, but ensure compliance with visa regulations.
Conclusion
- What makes this job particularly appealing?
- Competitive pay, opportunities to build a career, and the possibility of living in a beautiful country.
- How can I prepare for the interview?
- Research the company, practice common interview questions, and be ready to discuss your experience.
- Is it necessary to have a local address when applying?
- While not always required, having a local address may improve your chances.
- What is the work-life balance like in New Zealand?
- New Zealand often promotes a healthy work-life balance.
- Where can I find more information on working in New Zealand?
- Official government websites and expat forums are great resources for more information.
Final Thoughts
The role of a Customer Enquiries Assistant in New Zealand is not just another job — it’s an opportunity to build a long-term career in a high-demand industry with excellent pay, flexibility, and growth potential.
With hourly wages up to $30.99, visa sponsorship options, remote job availability, and a supportive work environment, this is one of the most attractive jobs for foreigners in 2026.
Ready to Take the Next Step?
Start by preparing a professional resume, creating a LinkedIn profile, and applying via trusted job portals. For those outside New Zealand, start networking with recruitment agencies and explore remote-friendly employers.
Don’t miss your chance to work in one of the world’s most peaceful and progressive countries. Your $30.99/hr dream job could be just one application away.